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Petro-Canada Customer Satisfaction Survey Video If you have any problem or difficulty to finish the Petro-Canada online customer satisfaction survey, refer to the following survey video recorded editorial team. More Information about Petro-Canada The online survey supports both English and French. Input the visit date and visit time printed on your receipt to take the survey. Read the contest rules and winner's list to check out whether there is a friend around you has taken the free card. We have a few tricks up our sleeve to help Canadians save a bundle at the pump. Don’t look to Shell, Petro or Esso credit cards to relieve pressure from ever increasing gas prices. You can save far more by combining certain general rewards and cash back credit cards with a gas station’s points program. We’ve crunched the numbers and we’ll show you how to get cheap gas prices at the pump with little effort. First, find a credit card that offers the rewards rate at the pump. Many Canadian credit cards offer 4% cash back at the pump, or 2X points at a gas station. The surprising fact is, these offers are oftentimes better than the value offered by gas station credit cards themselves. Second, combine the savings from your credit cards with a gas station’s loyalty program i.e. This allows you to double dip into two rewards programs at the same time, the credit card rewards program and the gas station loyalty program. Third, find a gas station in your area that offers the cheapest gas prices for the type of fuel you use. Use an app like Gas Buddy.com, to help you find the cheapest gas prices in your area at any given time. In order to determine how to get cheap gas prices, we took a look at the three largest gas retailers in Canada: Esso, Shell and Petro Canada. We then calculated the amount of value each gas station’s loyalty program would provide when filling up $50 worth of gas, first by taking a look at how many points you earn, and then by determining how much gas one could redeem with those points. The answer would give us the cash value of the gas station’s loyalty program per dollar spent. This is what we found: Combine either of those offers with the Esso Extra Points card and you’re likely to get 4.5% to 5.5% cash back at the pump, the best deal out there. *American Express is not responsible for maintaining or monitoring the accuracy of information on this website. For full details and current product information click the Apply link. The views and opinions expressed in this review are purely my own. If you’re thrown off a bit, it’s because Scotia recently changed the rewards system on their Momentum Visa Infinite card. While it’s billed as an upgrade, some who prefer more cash back on gas don’t see it as such, and honestly that’s logical considering how high gas prices are. Scotia swapped gas out and put it into a 2% category alongside a new addition—transit—which could be useful for some but ultimately doesn’t make up for it. Our advice is to consider replacing the card, as there are now a lot of other choices available in the same card league as the Momentum Infinite. Try looking at the TD Cash Back Visa Infinite card, which offers a nice 10% cash back bonus on all spending in your first 3 months, and afterwards 3% on gas and grocery, and 1% everywhere else. The BMO Cash Back World Elite card is also great if you have the $80,000 income required, as it earns 1.5% cash back on all spending—not just gas or groceries. It’s true that if you want to avoid paying annual fees and maximize the amount you earn from gas and groceries, that the MBNA Smart Cash Platinum Plus Mastercard is one of the superior choices. Another great choice is the Tangerine Money-Back credit card, which will give 2.00% cash back on gas and groceries if you choose them as your two custom categories—you’ll even get an extra third 2.00% category if you deposit your cash back earnings in a Tangerine Savings Account, making it a more useful choice. You can also swap cash back categories to the other choices (home improvement, recurring bills, etc.) whenever you like. The Rogers World Elite Mastercard is another $0 card with (close to) 2.00% cash back. Instead of 2.00%, however, you’ll get 1.75% back on all purchases, which is doubtlessly superior. Essentially, if these are your only criteria for a credit card then your options are vastly expanded beyond the MBNA Smart Cash card. Greedy Rates Hey Christine, Thanks for your comment and inquiry about which card is suitable for use at Costco gas stations. In our experience one great card if you frequently fill up at Costco is the Tangerine Money Back credit card, which allows you to pick up to three purchase categories where you’ll earn 2.00% cash back consistently. Gas is one of these categories, so when you’re filling up at Costco or anywhere else, you’re getting 2.00% back on your money. As a Mastercard, the Tangerine card will also work inside Costco and in most places earn you 0.50% back since there’s no Warehouse purchase category, and MOST Costcos in Canada carry this merchant code. Some don’t, so if you got this card, you’d ideally set your categories as gas and groceries, and then go to Costco and ensure your purchases are accurately reflected on your statement. The Costco Mastercard by Capital One is always great for anything Costco-related as well, obviously. If you make Costco a central part of your financial life, you should therefore consider this card more seriously. Finally, the Rogers Mastercards are great at Costco (both gas and purchases inside) because they offer a high flat rate of cash back on everything. The Platinum Mastercard by Rogers grants 1.25% everywhere, and the World Elite Mastercard 1.75% everywhere. You’ll also earn more than double this when spending in a foreign currency. Any of the cards mentioned here are probably being taken advantage of by those you see waiting in line at the Costco gas station, as they add significantly enough to make it worth the visit. Greedy Rates Hi Android, Or should we say 01101000 01101001? Lame jokes aside, we appreciate your coming to Greedy Rates to talk about the Petro-Points program from Petro Canada, which is included on a large number of Canadian credit cards. We can confirm that our article is outdated to when the Petro-Points per-litre reward was just 5 instead of 10, but we’ve gone ahead and updated it in this regard. For all other readers, cards with the Petro-Points program now offer 10 points per litre when filling up at a Petro-Canada station, but they also offer increased gas savings and bonus points as well. Take RBC, for example, which has a relationship with Petro-Canada. Use a card like the RBC West Jet World Elite Mastercard at the pump, for example, and you’ll not only earn 10 Petro-Points per litre but an extra 20% (making it 12 points per litre) and receive $0.03 off the price of every litre as well. This double-edged savings plan is powerful and adds a ton of unassuming value to the card. Rebate works at Esso and Mobile only, but all PC stores have either Esso or Mobile, and with PC being the go-to place for groceries, you’ll be there anyway. Petro Points can then be spent on fuel, snacks, car washes, gift cards, and more. Greedy Rates Staff Actually, the highest rebate among no-fee cards is offered by PC Mastercard – for some reason not mentioned in your write-up. Petro Can has an arrangement with RBC where you pump your gas and pay for it with RBC debit card. I think it is 3¢ per litre that is deducted on the spot when you pay. On a recent $45.00 purchase, my card was charged $43.93. Savings does add up Hey Rob, Nice of you to come lend your appreciation to RBC’s great partnership program with Petro Canada! We’re also big fans of this benefit, which goes pretty underappreciated if you ask us. It’s essentially a constant savings for those who buy gas at Petro Canada stations, which are virtually everywhere in Canada. Some of the best RBC cards have this perk, including the RBC Visa Infinite Avion card—one of our top travel card recommendations of all time. With a generous welcome bonus of 15,000 points, steady rate of rewards, and ultra-flexible redemption model, the card packs a big punch in several relevant areas for travelers. Greedy Rates I’m trying to work out which is better value. RBC’s instant rebate at Petro Canada (3¢ per litre), and 2% cash back with No-Fee RBC Mastercard or 4% from Scotia, at any gas station. If there’s a way to calculate it, I’d love to know how. Hey Dude, Working out this equation might be a bit difficult, as it depends on multiple factors that are also context specific. The first thing that comes to mind is that the 3 cents per litre savings is capped per visit based on the size of your tank. If your tank is 45 litres, then you’ll save $1.35 each visit. Assuming five visits a month that’s still just $6.75 in monthly savings. It’s not hard to imagine that a family spend upwards of $500 per month on gas, and just 2% of this is $10.00. That means getting an extra 2% (4% versus 2% and 3 cents per litre) will be more beneficial in this case, but again, you’ll need to apply the same logic to determine if it works based on your personal driving habits. As a general rule, more cash back or rewards will always outweigh a flat per-litre savings plan. Rbc et petro canada rbc mont royal Even with the low adoption rates for CK-4 and FA-4 oils, Petro-Canada Lubricant's is looking to the horizon in developing what could become the next oil standard, a 0W-20 grade. RBC et Petro-Canada. Notre programme RBC Petro-Canada vous aide à économiser sur l'essence et à accumuler des points plus rapidement. Liez votre carte Petro-Points à toutes vos cartes de crédit et de débit RBC admissibles* en ligne et Employees at Petro-Canada's refinery in Edmonton are spending the Easter weekend walking the picket line. The workers, who are members of the Communications, Energy and Paperworkers union, have been on strike since April 1. John Ross, president of the CEP local, says his members are disappointed there have been no contract talks since before the strike began and none are planned. "We find it hard to believe that the company is taking such a strong stand against us," he says. "They seem to be more willing to spend their record profits on operating their plants inefficiently with inefficient labour rather than come and bargain with us and bring us back to work." Ross says the main issue in the dispute is an improved pension plan. Petro-Canada began training contingency workers in January. Company employees are also on strike in Ontario and British Columbia. During this unusual time, our network is processing a much higher volume of traffic. The Network Operations team is working to ensure that there are limited interruptions to your wireless service. If you need to contact us, we are available Monday to Sunday, 7am to 1am ET by calling 611 from your Petro-Canada Mobility phone or if 611 is unavailable please call 1-866-788-3475.


Two weeks ago the details were released about RBC's and Petro-Canada's latest offer and expansion of their partnership. As of today RBC clients can now link their Petro-Points card to any personal or business RBC debit or credit card to instantly receive 3¢ per litre fuel savings and earn 20 per cent more Petro-Points on qualifying purchases made at Petro-Canada. RBC Rewards credit card holders will also earn 20 per cent more RBC Rewards points on their Petro-Canada purchases. Unlike other loyalty programs where the benefits are limited to a specific card, Canadians will be able to use every RBC card in their wallet to save instantly on fuel and earn more rewards points. Clients simply need to link their Petro-Points card to their RBC profile online once by visiting the secure RBC website, rbc.com/petro-canada Compared to the last offer that ended yesterday providing a 2 cents per litre discount the discount now becomes greater however you need to tie your cards together from RBC and Petro-Points unlike the previous offer where you just swiped your card to get the discount. This means you have to become a Petro-Points member and link your RBC Credit or Debit card to that account. We posed a question back on the 18th was whether tying in an RBC card to the Petro-Points card affects other cards tied into Petro-Points like HBC, More Rewards and so on. We received a response from Suncor (Petro-Canada / Petro-Points parent company) Our Question: "currently with Petro-Points you can link multiple other loyalty accounts to your Petro-Points and get the 20% bonus points from each of them and will that be the case with RBC as well? That is if you link your RBC card and your HBC card will you a 20% bonus twice? ” Suncor's Answer: "You will continue to get points on any of our Petro-Points partners that you have linked your cards up on, the points will be calculated on the base spend." It looks like you'll continue to earn all the bonuses and points from all linked cards. Currently I have More Rewards, HBC and SPC linked to my Petro-Points card. I add edmy West Jet RBC World Elite Master Card today and that should mean I'll get the 20% bonus Petro-Points three times (RBC, SPC, HBC) and still collect the More Rewards points as well, not to mention saving 3 cents per litre if I choose to use the West Jet card for those purchases but that may be tough as my American Express Gold Rewards card still provides better value than the 3 cents off especially with the jump in prices at the pump we experienced today. Toutes les cartes de débit RBC et cartes de crédit RBC émises par la Banque Royale du Canada sont des cartes admissibles, à l’exception des cartes de crédit commerciales RBC. En tant qu’entreprise cliente, vous pouvez lier jusqu’à une carte-client d’entreprise (carte de débit) et jusqu’à deux cartes de crédit d’entreprise. Afin de vous prévaloir de cette offre, vous devez être titulaire d’une carte de débit ou de crédit RBC émise par la Banque Royale du Canada (à l’exclusion des cartes de crédit commerciales RBC) (« carte RBC »). Les entreprises clientes de RBC pourront lier jusqu’à deux (2) cartes de crédit d’entreprise et une carte de débit d’entreprise à une carte Petro-Points. Par « toute carte» ou « votre carte », on entend toute carte RBC qui est liée à une carte Petro-Points. Un membre RBC lié signifie que vous avez une carte de débit ou de crédit RBC émise par la Banque Royale du Canada (à l’exclusion des cartes de crédit commerciales RBC) (« carte RBC ») qui est liée à une carte Petro-Points. Vous devez être inscrit à RBC Banque en direct ou à Mobile RBC pour lier votre carte RBC à votre carte Petro-Points. Il peut s’écouler jusqu’à deux (2) jours ouvrables avant que les économies et les points en prime s’appliquent à vos achats en raison du traitement de la liaison de la carte. Une carte RBC liée s’entend d’une carte RBC liée à un compte Petro-Points. Vous accumulez automatiquement des Petro-Points quand vous payez des achats admissibles avec votre carte RBC liée dans les établissements Petro-Canada sans avoir besoin de glisser votre carte Petro-Points avant de payer. Vous pouvez échanger vos Petro-Points chez Petro-Canada en utilisant votre carte RBC liée. Chaque fois que vous utilisez votre carte RBC liée pour acheter toute qualité d’essence ou de diesel à un établissement Petro-Canada, vous économisez trois cents (0,03 $) le litre au moment de l’opération. Chaque fois que vous utilisez votre carte RBC liée pour régler des achats admissibles à un établissement Petro-Canada, vous obtenez vingt pour cent (20 %) plus de Petro-Points que vous en obtenez normalement, conformément aux conditions du programme Petro-Points accessibles au Des Petro-Points ne sont pas accordés sur les produits du tabac, les produits de vapotage, les cartes-cadeaux, les billets de transport en commun et les taxes sur les produits non pétroliers. Seulement certaines cartes de crédit RBC permettent d’obtenir des points RBC Récompenses. Chaque fois que vous utilisez votre carte RBC liée qui permet d’obtenir des points RBC Récompenses pour régler des achats à un établissement Petro-Canada, vous obtenez vingt pour cent (20 %) plus de points RBC Récompenses que vous en obtenez normalement pour chaque dollar d’achat, conformément aux conditions du programme RBC Récompenses. Veuillez prévoir jusqu’à quatre-vingt-dix (90) jours à compter de la date à laquelle l’opération est portée à votre relevé de carte de crédit pour que vos points en prime soient déposés dans le compte RBC Récompenses. Seulement certaines cartes de crédit RBC permettent d’obtenir des points RBC Récompenses. Chaque fois que vous utilisez votre carte RBC admissible liée qui permet d’obtenir des points RBC Récompenses pour régler des achats à un établissement de ventes au détail Petro-Canada, vous obtenez vingt pour cent (20 %) plus de points RBC Récompenses que vous en obtenez normalement pour chaque dollar d’achat, conformément aux conditions du programme RBC Récompenses : https:// Veuillez prévoir jusqu’à quatre-vingt-dix (90) jours à compter de la date à laquelle l’opération est portée à votre relevé de carte de crédit pour que vos points en prime soient déposés dans votre compte RBC Récompenses. Des Petro-Points ne sont pas accordés sur les produits du tabac, les cartes-cadeaux, les billets de transport en commun et les taxes sur les produits non pétroliers. Suncor, et non la Banque Royale du Canada, est responsable de cette offre et du programme Petro-Points. Rbc et petro canada rbc king and spadina RBC Capital analysts swapped ratings on two of Canada's biggest oil plays today on the heels of recent swings in respective share valuation. Mark Polak upgraded his rating on Suncor Energy Inc. Vous voulez économiser sur le coût de l'essence chaque fois que vous faites le plein? Liez n'importe quelle carte de débit ou de crédit RBC* à votre carte Petro-Points et vous économiserez instantanément 3 cents le litre sur chaque achat d'essence. Even with the low adoption rates for CK-4 and FA-4 oils, Petro-Canada Lubricant's is looking to the horizon in developing what could become the next oil standard, a 0W-20 grade. Welcome to RBC's Conference Call for the Fourth Quarter 2019 Financial Results. Please be advised that this call is being recorded. Nadine Ahn -- Thank you, and good morning, everyone. I would now like to turn the meeting over to Nadine Ahn, Head of Investor Relations. Speaking today will be Dave Mc Kay, President and Chief Executive Officer; Rod Bolger, Chief Financial Officer; and Graeme Hepworth, Chief Risk Officer. To give everyone a chance to ask a question we ask that you limit your questions and then requeue. We also have with us in the room Neil Mc Laughlin, Group Head-Personal and Commercial Banking; Doug Guzman, Group Head-Wealth Management, Insurance and Investor and Treasury Services; and Doug Mc Gregor, Chairman-Capital Markets; Derek Neldner, our Group Head-Capital Markets is also with us today. As noted on slide 1, our comments may contain forward-looking statements which involve assumptions and have inherent risks and uncertainties. I would also remind listeners that the Bank assesses performance on a reported and adjusted basis and considers both to be useful in assessing underlying business performance. Adjusted results reflect the items identified on slide 30. David Mc Kay -- Thanks, Nadine, and good morning, everyone. Today we reported fourth quarter earnings of over CAD3.2 billion, largely driven by continued strength in our Canadian Banking, Wealth Management and Insurance businesses. I'm pleased with our results, particularly given the challenging operating environment, including low interest rates and continued trade tensions. Canadian Banking recorded strong volume growth as we continued to leverage our scale to take an outsized share of industry volumes and generate strong operating leverage and earnings growth. Our Wealth Management businesses continued to expand our number one position in Canada, benefiting from constructive markets and strong net sales, also driven by a growing advisor base and our leading asset management platform which continues to outperform the industry. Investor and Treasury Services had another challenging quarter, impacted by secular industry trends and difficult market conditions. And this quarter, we took a number of steps to reposition the business which I will speak to shortly. In Capital Markets, solid fixed income results were offset by the impact of declining global fee pools on investment banking revenue. Stepping back and looking at 2019 overall, our diversified business model and disciplined approach to cost and risk management enabled us to deliver record earnings of close to CAD13 billion. Our leading ROE of 16.8% allowed us to generate 60 basis points of capital this year, ending 2019 with a strong CET1 ratio of just over 12%. Our profitability and balance sheet strength enabled us to keep investing in our leading franchises and navigate an uncertain macro environment, while also returning over half of our 2019 earnings to our shareholders through dividends and buybacks. Let me now provide some highlights on our business segment performance. Canadian Banking generated record earnings of over CAD6 billion in 2019, nearly half of our total earnings. We continued to leverage our scale and unique client value proposition to achieve strong client driven volumes. We added approximately 300,000 net new Canadian Banking clients this year in addition to the thousand 300,000 acquired in 2018. With the momentum we are building, we are on the way to meeting our client growth target of adding 2.5 million clients by 2023 set at our 2018 Investor Day. We also delivered an all-time low efficiency ratio of 41.8%, while continuing to invest in our future, reflecting cost discipline. Overall, I'm extremely pleased with the segment's continued momentum and the fact that we're earning market leading client loyalty scores. This year we added an additional CAD50 billion of volumes to our market leading franchises, reaping the benefits of our significant multi-year investments in both sales power and innovative digital capabilities. We added over 200 investment advisors and mortgage specialists in Canadian Banking over the last year. But our strategy is more than just adding capacity. It's also about having the right talent and capabilities to deliver differentiated advice, products and experiences across our channels, backed by the number one brand in Canada. One example of this is My Advisor, our digital platform for clients to activate their personalized financial plans which now has nearly 1.4 million clients online, 14% of which are new to RBC. Our digital channel has now over 7 million active users and our mobile banking user base is up 16% year-over-year to nearly 4.5 million. Across all key product categories we continue to be a market leader with either a number one or number two market share in Canada. Our credit card business saw growth across both spend and lend revenue streams, with card balances and purchase volumes up 6% and 7% year-over-year respectively. Our relationship with Petro-Canada continues to drive new clients to RBC while also delivering fuel savings for RBC card holders at any of Petro-Canada's 1,500 retail locations nationwide. With RBC Ventures, we continue to move beyond banking, with a focus on engaging clients in new and innovative ways. To date, we have accumulated 3.2 million connections with Canadians across our portfolio of ventures, including those we've both built and acquired. We now have 17 ventures in market and another 14 under development. One of these is Move Snap, a digital concierge to help clients move from home to home, providing home buyers with compelling insights and support as they make the significant investment in their future. Client feedback has been very positive and our mortgage specialists saw this as an important addition to RBC's existing competitive advantage. Ampli, our new loyalty program, which launched in July of this year, already has active participation from over 40 leading brands. And we are seeing good early signs of client engagement. We're excited about the possibilities and we will be scaling up this venture as well in 2020. In Business Banking, our strong results are driven by a focus on high return sectors that align with our risk framework. They also reflect the benefit of multi-year investments we've made in talent and cash management solutions and increasingly in unique digital capabilities. For example, with the launch of RBC Insight Edge, an industry first, our Canadian business clients can now leverage aggregated data gain relevant insights into their industry customers and markets to enable them to make more informed business decisions. Turning to Wealth Management, where we also reported record earnings this year even after adjusting for a gain in this quarter. With over 80% of our assets under management outperforming the benchmark on a three-year basis, RBC GAM continued to build on its leading market share in Canada, adding CAD8 billion of retail net sales this year alone. In these uncertain times, our clients are trusting us with more of their business, following our advice, service and capabilities. Illustrating this, RBC GAM was recognized for investment excellence in the 2019 Canada Lipper Fund awards, winning seven individual fund awards with PH&N winning two group awards. Our Canadian Wealth Management business remains an industry leader in both revenue and fee-based assets per advisor. The clients continue to benefit from the insights distribution and digital capabilities we offer through our team of nearly 1,900 advisors in Canada. Our US wealth management business generated pre-tax earnings of CAD1 billion this year. Our US private client group is the sixth largest in the US by AUA and had a record year for advisor recruitment, attracting a number of experienced advisors from large wirehouses across the industry. Our momentum also continued at City National, with double-digit growth in both commercial lending and jumbo mortgages, offsetting some of the industrywide margin pressure. This year, City National expanded further into our core markets of Los Angeles, New York, San Francisco and Washington DC. We are upgrading our treasury management systems and technology to streamline the onboarding of new clients. This, along with our recent acquisitions of Exactuals and Film Track, are important steps in continuing to grow our US deposit base. Our Insurance business had a strong year, with earnings of over CAD800 million, our second highest year on record. We continue to develop innovative solutions to serve our 5 million insurance clients including a digital tool to simplify the application process for our term life insurance offering. This segment continues to generate a high ROE while serving a diverse client base, including being a market leader in individual disability insurance. As we've highlighted in our prior quarters, it's been a challenging environment and this quarter we took steps to reposition the business. As part of this process, this quarter we made the difficult decision to reduce roles in Europe and reduce our footprint in Australia. Looking ahead, we remain focused on key markets where we can provide the most value to our clients or returns are most attractive. This includes Canada, which continues to provide a diversified source of deposits. Against the challenging market backdrop, we generated over CAD2.6 billion of earnings this year. Corporate investment banking was impacted by an industrywide decline in fee pools as some client stayed on the sidelines given ongoing economic uncertainty. Our results were further impacted by delays in the completion of deals in our pipeline. Within this context, I'm proud of our team's continued -- continue to be awarded some significant mandates, including as lead financial advisor to Blackstone on its recently announced CAD6 billion cross-border acquisition of Dream Global. This and other recently announced deals highlight the strength of our franchise and add to our healthy pipeline heading into 2020. In global markets, our client-centric model drove robust results and our fixed income business performed well despite an unfavorable market environment. Before moving to the outlook, I want to touch on the macro environment. In North America, our core markets continue to be supported by healthy US consumer and their spending and a resilient Canadian household sector, both backed by strong labor markets and low interest rates. In business, investment intentions remain healthy in Canada, including spending to expand the workforce and update technology to support higher demand. As we look out to 2020, while we still see strength in our core markets, there is no question it's expected to be a challenging macro environment. Uncertainty is weighing on both global growth and trade and was a key factor in the recent Fed rate cuts. Bank of Canada is balancing solid economic growth against elevated external risks, leaving the door open for an interest rate cut in 2020. And based on what we're seeing today, the next couple of years are likely to be challenging given interest rate trends, uncertainty around global growth, trade tensions and normalized credit conditions, among other factors. With this backdrop, we are maintaining our medium-term objectives, recognizing that our performance relative to these objectives will be largely dependent on the macro environment. We believe we are well positioned to meet our medium-term objectives around ROE, capital strength and dividend payouts. While meeting our 7% plus diluted EPS growth objective may be challenging in the near term, we are focused on meeting this target in the medium term as we've done in recent years. Within this context, we remain well positioned to continue driving strong market share gains in our leading client franchises. And the power of our leading scale, balance sheet strength and diverse revenue streams will allow us to continue investing in technology and sales capacity. In this period of secular change, we will maintain a disciplined approach to balancing near-term operating leverage, while creating long-term sustainable value for our clients and shareholders. We also maintain a consistent and prudent approach to risk management through the cycle. So to sum up, we enter 2020 with strong momentum in all our Canadian retail franchises, driven by multi-year investments in our people, products and technology. We believe our focused growth strategy positions us well to continue to deliver an exceptional client experience, gain market share and return capital to our shareholders. To close, I'm proud of what we've achieved this year, and I want to take this opportunity to thank all 85,000 colleagues across the Bank. It's our talented and engaged employees who give back to communities and deliver leading advice and service to our clients. Rod Bolger -- Thanks, Dave, and good morning, everyone. Against the challenging macroeconomic backdrop, we delivered solid fourth quarter earnings of CAD3.2 billion, down 1% year-over-year. For the last two quarters, I've given an update on our cost management progress and I'll do so again this quarter. We are focused on driving efficiencies so that we can continue to invest in future growth during this prolonged low interest rate environment. This quarter, expense growth was 7.4% year-over-year or 4.4% on an adjusted basis. Over 40% of the increase was in client facing roles as well as technology and digital initiatives as we invested in serving clients and continued business growth. Indicative of our expense discipline, expense growth in the second half of 2019 slowed to 3.4% on an adjusted basis as compared to 6.6% in the first half of the year. In other words, the growth rate was cut nearly in half. Looking forward to 2020, we expect to continue to slow expense growth by leveraging our scale, while continuing to strategically grow our client base and deepen client relationships. Our CET1 ratio of 12.1% was up 20 basis points quarter-over-quarter. Strong internal capital generation was partly offset by organic RWA growth and share buybacks. This quarter we bought back 4.5 million shares for a total of CAD474 million. That puts us at 10.3 million shares repurchased for the year for CAD1 billion. Personal and Commercial Banking reported earnings of CAD1.6 billion this quarter, up 5% year-over-year. Canadian Banking net income of CAD1.6 billion was up 6% year-over-year. We continued to see strong volume growth of 8% year-over-year across our core products this quarter. Residential mortgages grew at more than 7% year-over-year, driven by strong double-digit mortgage origination volume growth and strong retention results. Business loan growth was up nearly 10% year-over-year, slightly lower than the growth achieved over the last nine quarters. Deposit growth was strong across both personal and business deposits. In particular, we continued to see strong growth of 14% in personal GICs as clients continue to shift toward deposits in response to macroeconomic uncertainty. Our net interest margin of 2.76% was down 4 basis points from last quarter due to the impact of competitive pricing pressures. Looking forward to 2020, we expect NIM to drop approximately 4 to 6 basis points for the year, given current competitive mortgage pricing. Expense growth was nominal for the quarter due to strong cost management and our ability to leverage scale as a driver of efficiency. Operating leverage in Canadian Banking was 4.3% for the quarter and 2% for the year, within our previous guidance of 2% to 3% range for the year. Looking forward to 2020, we expect operating leverage to be 1% to 2%, given the impact of interchange and expectations for sustained low interest rate environment. Our historical operating leverage trends can be seen on slide 22. Wealth Management reported earnings of CAD729 million, which were up 32% year-over-year. Adjusting for the gain on sale of Blue Bay's private debt business, earnings were up 8% year-over-year. Global Asset Management revenues were up 39% year-over-year. This was largely due to higher fee-based revenue and higher AUM, driven by market appreciation and net sales. In Canada, Global Asset Management increased its retail mutual fund industry market share by 70 basis points year-over-year to 15.8% as of September. Canadian Wealth Management revenues were up 3% year-over-year, driven by higher fee-based assets, market appreciation and net sales. Over the course of the year, including in Q4, we continued to add investment advisors to deliver more advice and insights to our clients. Our non-US Wealth Management's efficiency ratio was 60.8%. Adjusting for the gain, our efficiency ratio was 66.5%, which improved 220 basis points year-over-year. In US Wealth Management, revenues were up 14% year-over-year in US dollars, driven by 19% loan growth at City National and record fee-based asset growth at our US private client group. Despite the declining interest rate environment in the US in the latter part of 2019, City National continued to generate solid growth in net interest income, up 8% year-over-year. Deposit growth in Q4 was up 14% year-over-year, reflecting funding benefits from higher sweep deposits as well as accelerating growth in business deposits. This quarter, we saw net interest margin decline 29 basis points quarter-over-quarter to 3.14%. Excluding the 8 basis point gain on recoveries from legacy loans last quarter, NIM was down 21 basis points. Looking forward to 2020, we expect NIM to decline in the first quarter, albeit at a slower rate, reflecting the full quarter impact of the September and October US rate cuts as well as the impact from the implementation of IFRS 16. Absent any further US rate cuts in 2020 and increasing competitive pressure on deposit pricing, we expect margins to tick lower before stabilizing in the latter half of 2020. Net income of CAD282 million was down 11% from last year, primarily due to lower favorable reinsurance contract renegotiations and less favorable annual actuarial assumption updates. Higher claims costs and lower favorable investment related expense also contributed to the decrease. These factors were partially offset by the impact of new longevity reinsurance contracts. From 2016 to 2018, approximately 60% of Insurance earnings were recorded in the second half of the year. In 2019, the percentage earned in the second half of the year was also 60% but with a higher proportion earned in Q3. Moving to Investor and Treasury Services on slide 12. As Dave mentioned earlier, we are committed to improving the profitability of I&TS, and as such, recognized CAD83 million after-tax in repositioning costs in Q4 associated with repositioning this business. Excluding this charge, net income was CAD128 million, down 17% year-over-year. I&TS was impacted by lower funding and liquidity revenue, primarily driven by the short-term interest rate environment and lower gains from the disposition of certain securities. We also saw a lower asset services revenue due to reduced client activity and lower client deposit revenue, largely driven by margin compression. On slide 13, Capital Markets earnings of CAD584 million were down 12% year-over-year. Corporate and investment banking revenues were down 14%, primarily due to lower M&A activity across all regions. This quarter saw investment banking fee pools decrease 13% year-over-year across most products, with M&A down 21% year-over-year. Despite a challenging quarter across the industry, we rose to 10th in the global league table for fiscal 2019, up from 11th in the prior year. Despite the challenging market environment, we saw solid fixed income trading which was partially offset by lower equity trading revenues. Overall, our trading businesses performed well against our peers on a year-to-date basis, given our diversified geographic and product mix. Looking ahead to 2020, our investment banking pipeline remains strong, with the timing of several large deals expected to close in the first quarter 2020. In conclusion, we are pleased with the resiliency of our franchise to manage through the challenging environment. Our core retail franchises continued to grow in Q4, offsetting market and wholesale industry challenges and macroeconomic headwinds. Our results reflect the strength of our diversified business model and commitment to long-term value creation for our stakeholders. Graeme Hepworth -- Thank you, Rod, and good morning, everyone. This quarter, we had provisions on impaired loans of CAD434 million which equated to 27 basis points. Additionally, we established provisions on performing loans of CAD71 million or 5 basis points for a total of CAD505 million or 32 basis points. Provisions on performing loans increased by CAD41 million or 3 basis points from last quarter. Unfavorable changes in our overall portfolio mix, including seasonal factors related to our cards portfolio and credit migrations, contributed to the quarter-over-quarter increase. These factors were partially offset by a more favorable macroeconomic forecast in areas such as Canadian housing and the impact of model changes for a few of our retail portfolios. Provisions on impaired loans increased by CAD35 million or 2 basis points from last quarter, mainly due to higher provisions in Canadian Banking and City National which were partly offset by lower provisions in Caribbean Banking. For fiscal year 2019, PCL on loans totaled 31 basis points, up 8 basis points from last year. Provisions on impaired loans totaled 27 basis points, up 7 basis points from last year, which represented a shift from the cyclical lows of 20 to more normalized levels this year. Let me now provide some additional detail on three of our businesses. In Canadian Banking, PCL on loans of CAD400 million increased by 5 basis points from last quarter. About half of the increase was due to provisions on performing loans related to the factors already noted. The remaining increase is a result of higher provisions on impaired loans, primarily attributable to our cards and personal lending portfolios. In Wealth Management, PCL on loans of CAD34 million increased by CAD7 million from last quarter, mainly due to a new impaired loan in the consumer discretionary sector in the US. This sector has been the largest source of loan losses for City National Bank in 2019, largely in relation to the quick-serve restaurant industry where clients are being impacted by rising labor and capital costs. Notwithstanding higher provisions at our City National portfolio in fiscal 2019, it continues to perform ahead of our expectations. In Capital Markets, PCL on loans of CAD78 million increased by CAD22 million from last quarter, mostly due to higher provisions on performing loans, reflecting downgrades in our oil and gas portfolio. Provisions on impaired loans were up CAD7 million from last quarter. This reflects ongoing weakness in the oil and gas sector as well as provisions in a few other sectors. Gross impaired loans of CAD3 billion were relatively stable from last quarter as higher new impairments in Canadian Banking were mainly offset by higher repayments in Caribbean Banking as well as repayments and loan sales in Capital Markets. Overall, we saw a decrease in new formations in our Capital Markets portfolios even though we continued to see heightened levels of formations in the oil and gas sector this quarter. We remain comfortable with our exposure to the oil and gas sector, which represents about 1% of our total loans. This portfolio is governed by borrowing bases and size of the proven reserves of the borrowers which provide good protection against credit losses. We saw an increase in insolvencies, primarily in the form of consumer proposals in our personal lending and cards portfolios. Prior year's interest rate increases have impacted some of our clients by raising debt servicing costs, notwithstanding the overall strong labor markets and income growth this past year. We also saw an increase in delinquencies and insolvencies in our cards portfolio in Quebec. This increase follows the implementation of a new rule on minimum credit card payments which took effect in the province last August. While these factors contributed to a moderate increase in PCL this quarter in our unsecured retail portfolios, the overall credit profile of our retail clients remain strong, with stable levels of delinquencies, high FICO scores and low LTVs. Looking at fiscal 2020, we would expect provisions on impaired loans to be in the range of 25 to 30 basis points and provisions on performing loans to be in the range of 3 to 5 basis points should credit conditions continue to normalize. As we've cautioned in past years, there will be inherent volatility from one quarter to the next, particularly for our wholesale portfolios where provisions tend to be more concentrated. We also expect some degree of volatility in our provisions on performing loans based on volume growth, changes in macroeconomic variables and portfolio mix. I guess, Rod, you mentioned expenses should taper a little [Phonetic] relative to the 3.5% growth we saw in the back half of '19. To conclude, we maintain our prudent risk management approach and are closely monitoring the macroeconomic environment. I guess does that imply something like a 2% to 3% expense growth expectation for 2020, all else equal? On the expenses, recall that we have a large wealth management business and capital markets business. We are confident that our credit performance will remain resilient throughout the credit cycle, given the strength of our underwriting standards, the diversification of our portfolio and the quality of our client base. And just taking a step back and just listening to Dave in terms of his cautious outlook on the revenue environment, is there anything bigger that the Bank needs to do in terms of flexing the expense lever more as we think about 2020 and beyond? So as revenue ramps up or down, we have a natural hedge on expenses. So if the first quarter ends up being strong for capital markets and/or wealth management, you might see expense growth tick up a little bit or if it's weaker, as it did in the second half of the year, as it came down a little bit versus the growth in the first half of the year, expenses will be a little bit lower. We're taking the core rate of expenses down in terms of the growth rate and you'll see that in a number of the line items if you look in our supplement, our marketing costs and travel costs, things like that. And our technology investment, we have been growing that over the last five years significantly and over the last year or so, and we expect to continue to take that rate of growth down. And so, given the macroeconomic environment, largely the interest rate environment now, which had been providing us tailwinds for two plus years, enabling us to invest in future growth, invest in continued market share, now we have a lot of the pieces in place, both from a technology standpoint and a talent standpoint and distribution standpoint to continue to grow revenue despite those macroeconomic uncertainties and expenses toggle down a little bit with it. So the guidance that I gave that we expect to continue to see it to moderate would hold and we'd expect to see low single digits. Ebrahim Poonawala -- And we shouldn't be expecting any bigger actions on expenses like the restructuring you did? I know it was specific to the Investor and Treasury business, but anything much larger or something that should investors anticipate something like that over the course of the next year or so? And what I'd like to reinforce is, we continue to look at our cost structure and we're managing it the same way across the organization we have over the last five or six years, which is trying to get ahead of our cost structure, invest in technology, manage through various levers over time and bring our base down. So we don't forecast -- I mean, it take an aggressive short-term repositioning because we are trying to get ahead of things. We have a number of programs across the organizations. So I think you can expect from us generally a continued management of costs programmatically across the organization. Having said that, we did take a short-term repositioning of investor services because we had to make a quick pivot, a quick pivot from Europe into Asia in a number of roles in there and adjust our cost base more quickly, given the things that we're trying to do in the business. So that came at us quite quickly, and I'd say that was more out of the ordinary for how we manage our cost structure than typical of what you've seen us do in the past. So the core message is, continue to expect us to manage our base down programmatically across the organization the way we've done in the past. I want to ask Graeme about your outlook for 2020 on the PCL loss range. I don't -- I didn't come across that in your materials, but you were a smidge above your target range for this year. I know there were some idiosyncratic losses early in the year, but on the other hand, maybe some seasoning effect in the cards portfolio. Capital Markets seems to be in an upswing there for PCLs. Balance the factors, where do you see the ratio lining up in 2020? Graeme Hepworth -- Yeah, I think as I made in my comments, we're forecasting the ratio in that stage three to be 25 to 30 basis points into the stage three side of it and an additional 3 to 5 basis points in stage one and two. I think some of your observations and the comments I made all factor into that. As you referenced, certainly in the first half of the year we saw some very idiosyncratic events in our wholesale portfolios, particularly in both Capital Markets and in Commercial and Canadian Banking. I mean, the latter half of the year, I would say it's been a bit -- it's been a bit more broad based, but a bit more what we would view as more normal. And so when you look at longer-term trends in retail at around 34 basis points and in wholesale, around 31 basis points, we still feel we're certainly coming off two very strong years from a PCL perspective in 2017 and '18 where, looking at the wholesale things, I would say they were abnormally low. But we're still, I would say, below long-term averages but acceptable levels and levels that don't concern us. Gabriel Dechaine -- You also mentioned in the cards and personal loans as drivers the seasonality, and I always thought of that as more of a Q4 thing. And on the Quebec regulatory change there for making minimum payments, and that's like a five-year phase in. So I'm a bit surprised to hear that's already having an impact. We are seeing insolvency data moving higher across Canada, and just wondering is that where you see the most pressure coming in next year in terms of normalization or seasoning in that portfolio? Graeme Hepworth -- Well, I'd say normalization is not specific to retail. Again, as I highlighted, in wholesale, 2017 and '18 were quite exceptional years. So on wholesale, again, I think we can -- you can expect to see a continuation of what we saw in the latter half of '19. We expect to see that tick up moderately, but overall, there'll be some puts and takes there that give us comfort to that overall 25 to 30 basis point range. Retail, more specifically, yes, we've seen some factors. I don't want to overstate the factors we've seen in card. A portion of that I would attribute to weakness in Alberta and then the insolvency factor that I highlighted. I was just trying to highlight what we are seeing there. But overall in retail, outside those factors, we continue to see very stable delinquency profiles. Our origination quality continues to be very strong. So again, we feel quite comfortable with the profile there. But do reflect the fact that we're probably coming off some very strong years and we'll see it normalize to some degree. Taking a look at your objective for US Wealth Management. Given the challenging year that we've had as well as the margin compression that we've seen in those operations, what's the level of confidence in achieving the stated objective for 2020 as we sit here today? David Mc Kay -- I think if you look at the progress we've made in City National, the real strength is we've doubled the size of the core franchise over the past four or five years from a balance sheet perspective and continue to maintain double-digit lending growth numbers throughout the cycle. We dipped a bit on deposits, but you'll see our deposit strength came back nicely in Q4 to I think roughly 14%. So our primary focus is to continue to invest in that core franchise, expand geographically, grow our mortgage and our commercial business and continue to expand our private banking business. So from that perspective, from a balance sheet growth perspective, a client growth perspective, we're at or a little bit ahead of our overall targets. What we can't control in our forecast that we gave you when we did the presentation in 2016 was the level of interest rates. We had rates coming back and holding a bit longer than they've held, and we didn't forecast the quick reduction in rates, in Fed rate cuts that you've seen over the past year. So if rates continue to hold where they are and go lower, it's going to be tough for us to generate enough margin off balance sheet growth which has exceeded our expectations to meet those targets. We're looking, as I've talked about in our recent investor conference, we've significantly ramped up our cost structure beyond where we thought we'd be to try to meet the growth opportunities we saw in the marketplace. We can't slow some of the staffing of those stores, but we can certainly slow our back office growth which ramped up for a significant growth. I mean, the market is not forecasting with high likelihood of a rate cut until potentially the end of next year. If the US economy doesn't perform where it has potential, you could see us pull back on some of that cost structure and deliver some earnings there. But I think you should focus on the core franchise. And if the growth doesn't materialize -- but even having said that, I think we've kind of run up our back office growth quite aggressively and there is an opportunity to reduce it through technology investment, but also just through kind of managing that cost structure down in a slower growth environment. So it wouldn't really have an impact, certainly in the first three quarters and maybe marginally on the fourth quarter, if it happens. Customer balance sheet growth has been significant. So we do foresee the ability to grow our earnings by managing our cost structure as another lever that we haven't pulled to date. Rod, in your commentary, kind of you talked about I think it was 4 to 6 basis points of additional margin pressure given competitive dynamics. I assume that doesn't include any Bank of Canada rate cuts, but I just wanted to see how that would change your outlook. So a lot of that is really the stock and flow of the growth in the book. It's double -- it's ahead of where we thought it was. We've allowed that cost structure to move ahead to grow. The next question is from Meny Grauman with Cormark Securities. And so I think it's important to step back and look at the strong volume growth, 8% in Q4. The margins are a bit off, and we can't control that, but the core franchise has performed exceptionally well. And as a bit of a follow-on, given what we're seeing on margins -- now, I understand the overall profitability of the platform remains quite strong. As we've talked about -- I'm heading out to LA tomorrow. Because we have not made an acquisition, and therefore we've invested in organic growth where we get the highest returns. The strong net interest income growth, which was 5.6% in Q4 and over 7% for the year. We would look at the strong mortgage performance in 2019 directly as a result of a review we did around some internal processes and just making sure that we were following up on better lead management, following up on leads more quickly, getting back to customers more quickly, as well as some changes in our adjudication process that made sure that once we had a transaction in front of us we didn't lose that customers. But as margins are under compression, is there any discussion about slowing the growth that we've seen over the past year? So I think the answer is, absolutely, that's something that I'm focused on and Kelly Coffey, our CEO of City National is focused on. And so part of this is mix, and the mortgage market has come back and there is continued reports on that. Those products tend to have a lower spread than other unsecured products. So Graeme spoke to the underwriting, which continues to be very strong, and we would look at both house prices and home sales across the country being quite balanced and starting to stabilize after B-20. And so as we grow that book as the market grows at higher level, you're going to just see some mix issues cause that NIM to come down. You highlight improved mortgage growth, and I'm just wondering your perspective on what's driving that and is there an element there that is concerning in terms of that reacceleration. We have seen the fall have more activity and sort of the buying season a little bit elongated. Rod, last quarter you talked about 40 basis points of NIM or thereabouts over five quarters given rate cut expectations. And if so, should we be thinking of the Q4 impact of 29 basis points or the 21 basis points you mentioned on a more adjusted basis? So, I would think of in terms of 21 basis points, that 8 basis points was a one-time gain. And overall, with good volumes, it's still a positive and it's still a positive revenue story. When you look at the underlying rates versus five years ago, so a lot of our deposits, the tractoring [Phonetic] and the internal transfer pricing on that, it is positive. So there is nothing that is actually ominous in this outlook. But as we look at it all around, we would feel very comfortable with the performance of the mortgage business. And we tried to call that out last quarter as well as this quarter, not to build that in. I spoke to last quarter that if the Fed was cutting, which the Fed ended up doing both in September and October, that basically the Fed funds rate was going to be back to levels that you had seen in 2017-ish, which is when City National had spreads in the high 2s -- the 2.85% to 2.9% range. Interest rates, the five year rate, actually despite the low rate environment today, is still higher than it was five years ago. It's just a factor of what's the market is bringing us and our continued market share growth. And absent a big tick-up in the five year rate which would help with some of the asset pricing and the tractors on the deposits. You'd expect the margins come into similar levels as what it was. 40 basis points would take you down to the 2.95% range. I think my message is, we expect to continue downturn in Q1 given the two Fed cuts but then we see it leveling off and we see modest spread compression from there, and that's what the markets are saying right now based on their expectations for Fed activity. But we'll see what happens with the trade discussions and tariffs and future Fed activity. And then just lastly, a question on Investor and Treasury Services post the restructuring and repositioning. One is, the charge that we just took, that is point to --the effect of that, as Rod said in his statements, is really going to be seen kind of leaking into the P&L in terms of reduced expenses over the course of the year. One way or the other, that would change the outlook for us. Can you talk about -- what can you offer up in terms of the earnings power going forward? So as you get toward the back end of the year, you'll see I think more improvement on the expense side. What type of bottom line benefit we'll see from that CAD83 million of restructuring this quarter? In terms of the revenue side, we have been struggling with a flattening yield curve with a short end and some margin compression. We've put on some more term, and the accrual book is producing more regularly right now, and so we're just going to try to manage that. And so on the revenue side, we'll see what the market will give us. On the Investor Services side, we're just working away in terms of trying to do more business with customers, and we'll see how it plays out. Just want to follow up with Neil on the mortgage question. Everything we hear is that mortgage spreads are at historic lows. But when the market leader is growing at market-leading rates, it would suggest that this is something you're doing rather than something that is happening to you in terms of the competitive pressure. So, I understand all the process issues you talked about. But I presume you're also not shying away from the price competition as well. I mean, our strategy is not obviously to lead the market down in terms of price. So, is this just part of a client acquisition strategy or are you comfortable with the mortgage as a stand-alone strategy that you can continue to grow at these rates as profitably as you'd like to? I think we're leading with advice and we're leading with distribution. So Dave mentioned in his commentary, we added mortgage specialists, and my comments were more about the productivity of those mortgage specialists in terms of making sure they got back to customers more quickly, making sure they got better leads and they can access those leads. We don't have as much influence as I think some feel in terms of setting the price. For Dave, we've spoken many times about how the stars really aligned for the Bank and the timing of the purchase of City National. That said, we are not going to have other customers come in and put a mortgage into our customers' hands when we feel it should be with us. Absolutely agree with your comments in terms of the level competitiveness and spreads, and I think there's just a lot of competition out there, and especially in the last half of this year. A lot of questions on this call about the interest rate environment and the growth of that business, if it's affecting your franchise. Especially with your capital ratio one of the stronger aspects of the quarter, sitting something like 11.8%, 11.9% on a pro forma basis. Does the acquisition or external capital deployment supplementing that business become more attractive, given what's happening to some of your competitors in this rate backdrop than it has been in the last few years? Or you content to hold capital and continue to buy back a larger amount of stock? I would say, certainly leaning toward the latter than the former and that's we're going to continue to grow organically. You've seen the double-digit mid-14% -- 15%, 16% loan growth, 14% deposit growth, we're investing in new branches, investing in expanded sales force capability, launching new products, building our brand in the US. So the organic build, we've invested heavily with and we continue to focus on that because that drives the highest ROEs for our shareholders. We've talked a lot this year on these calls about the declining trend in the tax rate in the Capital Markets segment. Now, being patient and waiting has paid off already, and I think it's going to pay off even more to continue to be patient and watch the US marketplace as we watch the economy and we watch valuation of banks. We would only look at something that grow a strong shareholder return, grow our franchise geographically or grow our product capability and enhance the existing strong growth rate that we have right now and doesn't overly distract management with something that's too small. We've talked about organic growth first, and with our strong CET1 ratios, it gives us an opportunity to return capital to shareholders, while meeting all our organic growth objectives across all our businesses. And it took another significant step down this quarter. I would expect it to normalize a bit and be back into double digits in 2020. So we sit in a very strong position to continue to create relative total shareholder return for our investors. Is there anything -- I know there is some competitive factors at play here, Rod. You saw some updated guidance out of the US even this week on the BEAT tax, for example. So there is a natural upward bias on the tax rate I think globally as countries try to capture more of a tax base, especially, and banks fall into that even when they're going after technology companies. So I'd appreciate any insight you could give us as to what exactly has driven the tax rate down to something like 3% this quarter and are there any risk to the Bank in terms of an impact on revenue or normalization in this line in 2020 for how we think about earnings for that unit. But also there is an ebb and flow to this as the earnings were a bit off in Q4 in Capital Markets. The geographic mix ends up being favorable oftentimes from a tax perspective. Because I think you addressed the adding 2.5 million new clients by fiscal '23 for Canadian Banking. And so as earnings normalize going forward and increase as we highlighted with the strong backlog and strong pipeline, I would expect that the geographic mix would be less favorable from a tax perspective than it was this quarter. But I think at the Investor Day, you also threw out a target for RBC Ventures of adding 5 million active users and converting 10% to Royal Bank clients. So as a result, all indications are that we would be back toward a more normalized double digit tax rate in this business in 2020. I'm hoping just to get a bit of color on how that transition is going. Because I think you added -- I think you mentioned 3.2 million connections. I'll start with the overall ventures targets and Neil will talk about the bigger impact of 2.5 million net new clients, of which we said 500,000 conversions would come from ventures. But looking at that conversion to Canadian Bank clients, just wanted some color on that. Now, we're a couple of years into this now, and we've really focused on building those 5 million new connections that you would have had to buy in a social media or digital channel. But for now, we have a connection to a new Canadian potential client that we never had before, and they've come through those 17 ventures. And we actually haven't tried to convert them to RBC product holders as yet. We're trying to build deeper relationships, trying to get to know them, and that's going to pay off over the long term. Having said that, 2020 is a big scaling year where we are going to start the conversion process through a number of these ventures. I gave the example of Move Snap which we embedded into our overall mortgage process. Our mortgage sales force of over 600 specialists said it was one of the biggest tools they had to help close mortgages in a price competitive marketplace, as you referenced. I would say though that RBC did try -- we did increase our mortgage rates over the past year, given the volatility I think twice, right, Neil? But having said that, we're competing primarily on creating value for our customers, and Move Snap came into that fray. We have another five or six ventures in the mortgage space that's creating value that we're ready to scale nationally. We're already 65%, toward our 5 million target after a year and a half to two years. But the conversion proof is going to come over the coming quarters. I think when you can add 40 retailers over a two-year period, and if you look at what it took Air Miles [Indecipherable] add retailers over a decade, the fact that we have a team now of high-profile brands creating value for Canadians, you're going to see us scale that aggressively in 2020 and convert off of that. So I think we're really positioned well to start to show you some numbers on the Bank conversion side, which is still not insignificant. I think we've done over 50,000 conversions just in pilot phase without any real marketing spend behind it. We've already factored marketing budgets in to scale this internationally. So I think that is kind of a little more color on ventures. I think the Ventures, we'd say is where we is on plan. Dave talked about -- the first fly we needed to make is, they actually get the client engagement. I'll turn it to Neil to talk about the overall client acquisition and how we're building on the 300,000 over the past -- each year over the past two years. And so that's the first -- sort of the first milestone is to engage customers that we didn't have a relationship before, have them coming back to these digital experiences. And we've also been very cautious about managing what is referred to as kind of the load factor, how many times we want to put the RBC brand or an RBC value proposition in front of them is something we're really testing. We don't want to limit that engagement we're having. And you've seen that's another digital business model. I think in terms of -- we have seen some of the ventures, for example, owner [Phonetic] which is focused at -- the venture focused at new small business originations, we're seeing a very good conversion rate there. Small business owners can go into the app, they can register the small business, they're immediately offered a small business banking package, and we're seeing upwards of 40% conversion rate on that venture. Things like the Drive venture, we've actually integrated that into our mobile app. They've talked about the number of customers we have logging into the mobile app multiple times a month. So we're able to give exposure to the value proposition there. Move Snap was one of the offers we put out to our customers this summer. It proved to be actually as or more valuable than some of the more traditional offers, like for example, just the cash incentive. So the new client acquisition, those are both step-ups from where we'd be running with net new client acquisition in the previous three years. I'll -- probably a little bit more commentary on the oil and gas. So we're feeling that three good examples already providing value. So right now, in the Ampli app we have merchants like Home Depot and Rexall, West Jet, The Keg, Indi Go. We have -- I know we're almost at time, but we'll try to get a couple more in. The next question is from Sohrab Movahedi with BMO Capital Markets. Sohrab Movahedi -- I just wanted to kind of go back to that new client stuff, Neil. I think you've added this year 300,000, and last year, the 2.5 million target. But can you give us a sense of how that is translating into your segment's results and whether or not you are actually having to still provide incentives, whether it's i Pads or cash to pick up some of these customers? So we're feeling that we're on the trajectory we set out. Our oil and gas portfolio was about 70% Canada and 30% other, if you will, the other being mostly the US. In terms of Ampli, Dave mentioned the relationship with the merchants. And so the key there is that we've got these relationships with merchants. To your point, incentives still are part of the strategy. As we do the analytics, those are well performing, solid returning investments. Just on the credit, you cited -- was that US or Canada? Of that portfolio, about three-quarters would be exploration and production. They're willing to put value on the table for our clients. You will see us, on a go-forward basis, there will be a mix. And the second part, just in terms of the strong growth, I know it's a modest part of your portfolio. Is that kind of like a comfortable growth trajectory with that book going forward? The mix between investment grade and non-investment grade would be roughly I think 23% investment grade, remaining non-investment grade. And again, it's that virtuous circle of providing -- getting the engagement, providing the value and then us testing into how we drive the conversion. There'll be some new value propositions that we feel can really start to drive an increase in the trajectory, and we'll look for that in the back half of the year. In terms of the growth that's happened there, just how that's in terms of credit quality, the growth over the last year that we've seen, I would say has been more balanced to investment grade/non-investment grade, roughly about 50-50 there. But right now, we're pleased with our new client results, and we're also seeing -- in terms of just the core checking account service fees, we were actually one of the drivers of other income. So we've actually seen the portfolio quality skew up a little bit over the last year. The non-investment grade piece, as I mentioned in my remarks, is certainly -- the credit risk, we really mitigate through a really high quality structure, the borrowing base structure so that even though we see impairments in that sector as our clients struggle with some of the headwinds there, the amount of loan losses [Indecipherable] accrued to us have been relatively moderate. I think our loan losses over the last five years, they have been around just over 100 basis points despite the real difficulties that sector is facing. I think as Graeme said, I think the growth, we feel quite comfortable with. So that would be just a kind of quick summary on the credit profile there. It's been an even balance between investment grade names and some borrowing base names that would all be conforming. I don't know if Doug or Derek wanted to comment on what's driving the growth. Part of the growth was driven by a couple of larger investment grade M&A related transactions that came on to the books, and so we think overall it's quite a comfortable risk profile. And before I end the call, I would like to recognize two of our leaders who are retiring shortly. Jennifer Tory, who is our current Chief Administrative Officer, for her illustrious 42 year career at RBC, which includes roles, as you know, as Group Head of P&CB, and as I said, most recently as our Chief Administrative Officer. We'd like to sincerely thank her for her contribution over her career and we'll certainly miss her. Operator[Operator Closing Remarks]Duration: 64 minutes Nadine Ahn -- This article is a transcript of this conference call produced for The Motley Fool. And as I've already acknowledged on the call, Doug Mc Gregor, for his incredible 37 year career at the Bank including the past 11 years as Group Head of Capital Markets. While we strive for our Foolish Best, there may be errors, omissions, or inaccuracies in this transcript. Doug, sincere thank you for everything you've done. Thanks for the team for their leadership and for 85,000 employees for their dedication to our clients, communities, employees and shareholders. As with all our articles, The Motley Fool does not assume any responsibility for your use of this content, and we strongly encourage you to do your own research, including listening to the call yourself and reading the company's SEC filings.